Context
A car sold. Four parties. Zero visibility.
A dealer buys a car. Documents leave the seller and travel through a runner, a hub team, and finally reach the dealer — but nobody along the way could see where the documents were.
So everyone did the only thing they could. They called. The hub team called the supply side. The supply side called the runner. The dealer called the hub team. Round and round.
No record. No status. No certainty. Just phones.
The problem wasn't that people weren't doing their jobs. It was that doing their jobs required calling someone else, every single time.
SITUATION
Everyone was stuck. Just in different ways.
Hub team agents
No system to track the runner. Every update meant a call.
WHAT THEY NEEDED
Real-time visibility into document location and status without making a single call.
Dealers
Bought the car. Had no idea when the docs would show up.
WHAT THEY NEEDED
Proactive status updates and a clear ETA without having to chase anyone.
Supply side agents
Constantly pulled away from real work to answer 'where are you' calls.
WHAT THEY NEEDED
A system where status updated automatically so calls stopped.
THE RESEARCH
WHAT I ASKED?
THE RESEARCH
WHAT I FOUND OUT
(05)
HMW
© 2026
THE RESEARCH
From insight to decision
THE SOLUTION
THE DOCUMENT DASHBOARD
THE SOLUTION
LOGGING EVERY HANDOFF
THE SOLUTION
THE SOLUTION · APP
THE SOLUTION
From zero visibility to full self-serve.
THE SOLUTION
THAT'S A WRAP